Data Deletion

• Meta (Facebook & Instagram): go to Settings → Integrations → Meta → Disconnect. Stored access tokens are deleted immediately and syncing stops. To also remove previously synced ad-spend data and message history, email privacy@getecomhub.com from your account email — we delete it within 30 days and confirm in writing. Removing EcomHub from your Meta Business Settings (Business Integrations) revokes our access on Meta's side as well.
• Google (Gmail): disconnect the mailbox in Settings → Integrations. Tokens are deleted immediately; synced emails can be deleted on request at privacy@getecomhub.com.
• Sales channels and couriers: disconnecting a store stops syncing while preserving your operational records; deleting a store (Settings → Stores) removes its orders, products, stock and related records permanently.

Email privacy@getecomhub.com from the email address of an organization owner requesting account deletion. Within 30 days we permanently delete your organization's data — accounts, orders, customers, messages, files and integration data — except records we must retain by law (e.g. issued invoices), which are kept only as long as legally required.

The shop you bought from controls your personal data; EcomHub processes it on their behalf. Send your deletion request to the shop, or to privacy@getecomhub.com — we will forward it to the merchant and assist them in fulfilling it.